Where can I purchase Edelberg Products?

Edelberg products are sold exclusively through authorised retailers and jewellers, and some selected online retailers. Please use the Edelberg Store Locator to find a boutique nearest to you.

For further information, please contact Customer Service or send an e-mail to info@edelberg.ch


How can i contact customer service?

For any inquiry contact us at service@edelberg.ch


Where can i have my Edelberg Products serviced?

Edelberg products can be serviced by an Edelberg service center. Please use the Montblanc Store Locatorto find a boutique, authorised retailer and jeweller nearest to you.”


HOW LONG DOES IT TAKE TO SERVICE A edelberg PRODUCT?

The service time for an Edelberg product depends on the product category. Detailed information and the exact lead time can be given to you after an inspection of your product at our Manufacture. Visit one of our Retailers or Jewellers for more information.

Or send us an e-mail at service@edelberg.ch


DOES EDELBERG OFFER A CERTIFICATE OF ORIGINALITY?

We are pleased to inform you that we offer a Certificate of Originality. The certificate is issued by the Customer Service in Zug, Switzerland and is available in English only. A service fee will be charged.

In order to send your Edelberg product to our Headquarters, please visit an authorised retailer or jeweller. Please use the Edelberg Store Locator to find a boutique nearest to you.


HOW CAN I GET ASSISTANCE WITH SHOPPING ON EDELBERG.CH?

Should you have any questions or require assistance with your account or order, please call Edelberg Customer Service on +41 41 790 30 80.

Or email Customer Service: service@edelberg.ch


WHERE CAN I BUY EDELBERG PRODUCTS THAT ARE NOT FOR SALE ONLINE?

Edelberg products are sold exclusively through our Edelberg Online Shop, retail network of authorized retailers.

 

Should you have any questions or require any additional information about Edelberg products, please call Edelberg Customer Service on +41 41 790 30 80. Or email Customer Service on: service@montblanc.com


CAN MY ORDER BE SHIPPED TO AN INTERNATIONAL LOCATION?

We are pleased to inform that we provide worldwide shipment for Edelberg Products.


WHICH PAYMENT OPTIONS ARE AVAILABLE?

For online purchases we accept payment by credit card and Paypal. The credit cards that can be used are MasterCard and Visa